RTO’s require punctual attendance from their students. To ensure that students are aware of our expectations; and to provide guidelines for managing punctuality and absences, the following ‘Attendance Policy’ is adopted. It does not apply to absences for which formal notification is received and approved.
IAC Safety Services’ teaching hours are from 07:30 AM to 15:30, 4 days per week Monday through to Thursday, unless alternative arrangements have been specified and agreed.
A compulsory minimum attendance rate of 90% of the scheduled time is required by all students at all training and assessment events. Students who are absent for greater than 90% (accumulative) of the scheduled time for the event; without prior consent will automatically be deemed to have withdrawn from their studies and may have their enrolment terminated.
Students are expected to arrive at the specified event at the specified time. A single grace period of 15 minutes may be granted on one occasion only. Students arriving after the 15 minute grace period, without seeking and obtaining formal permission from IAC Safety Services prior to arriving at the venue, will be considered as non-attending.
Note: The Student / Company must make contact prior to the specified start time, not after that time i.e. contact within the 15 min grace period in not acceptable.
Students unable to attend the event must notify IAC Safety Services via email (enquiries@iac.edu.au) no later than 2 working days (Monday to Thursday), before their scheduled event start time to avoid full cancellation fees being charged.
A student with an excused absence greater than 90 days may be required to repeat the theory and / or practical components of their studies in accordance with the ASQA ‘Currency’ Rules of Evidence.
An unexcused absence will incur either ‘full course’ fees being charged or an ‘administration / cost recovery’ fee being charged.
Breaks are scheduled in accordance with the local venue’s schedule; and / or at the discretion of the event trainer / assessor throughout the day. Students are expected to return from scheduled breaks on time, Failure to return contributes towards their absenteeism time and 90% attendance obligation.
Exemptions may be applied at the discretion of the General Management on a case-by-case basis; however, this will only occur within the official application process.
Students who breach this policy may be subject to the following disciplinary action.
- Verbal Warning.
- Disciplinary discussion.
- Expulsion.
Refunds:
A refund may only be paid in the following circumstances:
- An overpayment was made.
- You have enrolled into incorrect studies, a nd you wish to transfer to the correct studies. In this event the balance between the two prices will be established and charged or refunded accordingly. An administration recovery fee may be charged in this situation.
- You have enrolled into studies that have been cancelled by the RTO.
- The RTO ceases trading before the training and assessment commenced or delivered the training or assessment service(s) that you purchased.
- The RTO fails to provide in full, the agreed service(s), or the service(s) are terminated after its scheduled commencement date. However, a percentage of the original fees and charges may apply depending on the percentage of completion.
- You are re-enrolled in study(s) only to repeat failed study(s) with the RTO, for which you have appealed the decision. You have been granted a pass in the study(s) subject to the review process.
- You advise, before the studies commence, that you are withdrawing from scheduled studies. However, a percentage of the original fees and charges may apply depending on the notice given and costs already incurred by the RTO.
- The Managing Director believes you would be unreasonably disadvantaged if you were not granted a refund. In this case a part refund may be made, based on the notice given and costs already incurred by IAC Safety Services. An administration recovery fee may be charged in this situation.
- All materials must be returned in an acceptable condition to IAC Safety Services prior to any refund being granted. A repair or replacement of damaged goods may be applied.
A refund will not be provided if:
- The Student does not present for the training or assessment event(s).
- The Student is not deemed to be competent; fails to complete their studies; and / or cancels or withdraws their enrolment from scheduled event(s).
- The Student has been expelled from scheduled training and assessment event(s).
Claims Process
- The claimant contacts IAC Safety Services to request a Refund, preferably via email.
- The request is assessed by the Accounts Manager, (including verifying the details surrounding the request, and that all returned materials have been received in an acceptable condition if applicable).
- If the refund is denied, the claimant will be notified and provided with a reason why the refund request was denied.
- If the refund is approved, the refund request will be processed.
In either situation, the claimant will be notified of the decision within 5 business days of receipt of the written request.
On occasion, students might not complete all their assigned tasks within their scheduled timeframe. In some cases, this will result in the student being deemed not yet competent. The trainer / assessor will advise the student in these situations.